Privacy Policy

1. Introduction

Welcome to ChatSmile ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using ChatSmile, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Audio Data

We collect audio data through your device's microphone when you use our real-time translation features. This audio is processed in real-time to provide translation services and is not permanently stored on our servers.

2.2 Usage Information

We collect information about how you interact with our app, including:

• Language pairs selected for translation
• Features used and frequency of use
• Session duration and translation history (stored locally on your device)
• App performance data and crash reports

2.3 Device Information

We automatically collect certain information about your device, including:

• Device type and model
• Operating system version
• Unique device identifiers
• Language and time zone settings

2.4 Purchase Information

If you make in-app purchases, we receive transaction information from Apple's App Store, including purchase confirmation and subscription status. We do not collect or store your payment card details.

3. How We Use Your Information

We use the information we collect to:

• Provide real-time voice-to-voice and text translation services
• Improve translation accuracy and app performance
• Process your transactions and manage subscriptions
• Send you technical notices and support messages
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. Data Processing and Storage

4.1 Audio Processing

Audio data is transmitted securely to OpenAI's servers for real-time translation processing. The audio is processed immediately and is not retained after the translation is complete. We do not store recordings of your conversations.

4.2 Local Storage

Your conversation history, including translations and summaries, is stored locally on your device. This data remains under your control and can be deleted at any time through the app settings.

4.3 Analytics Data

We use Firebase Analytics to collect aggregated usage data. This information is anonymized and used solely for improving our services.

5. Third-Party Services

Our app uses the following third-party services:

5.1 OpenAI

We use OpenAI's API for translation processing. Audio data is sent to OpenAI servers for real-time translation. Please refer to OpenAI's privacy policy for information on their data practices.

5.2 Firebase

We use Firebase Analytics to understand app usage patterns. Firebase may collect certain automatically generated information about your device and app usage.

5.3 Apple App Store

In-app purchases are processed through Apple's payment system. Apple handles all payment information according to their privacy policy.

6. Your Rights and Controls

You have the right to:

• Access the personal information we have about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Withdraw consent for audio recording at any time
• Export your locally stored conversation history

To exercise these rights, please contact us using the information provided below.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using industry-standard protocols
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure storage of any temporary data during processing

8. Children's Privacy

ChatSmile is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place to protect your information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

12. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Consent: For audio processing and optional features
• Contract: To provide our translation services
• Legitimate interests: For analytics and service improvements
• Legal obligations: When required by law

13. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of personal information. We do not sell personal information.